| Step 1 |
| Please contact your original dealer. The dealer should endeavor to assist you or, if necessary, make appropriate arrangements
with us, to minimize the hassle on your side. If you have difficulty contacting or obtaining service from your original dealer or if you purchased your product directly
from RADIXON or via another third party, please proceed to the following step. |
| Step 2 |
| Please contact our globally distributed after-sale support team via our email
* or our enquiry web form, whichever is more convenient for you.
We will work with you to determine the exact nature of the problem.
For example, a seemingly hardware problem may be in fact an installation or usage problem which we may be able to solve to your satisfaction over email or telephone. Should we determine that the
problem is with hardware, we will direct you to the following step.
* If you do not hear from us within one working day, it could be because of an overzealous anti-spam server. In such case please resubmit your request via the web form. |
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| Step 3 |
| Is the product covered by warranty? RADIXON warrants its hardware products against defects in materials and workmanship for a period of one year from the date it was received by the customer.
(Our warranty does not cover defects caused by operating outside recommended specifications or normally expected usage, such as for example by lightning strike to the antenna input or by
accidental mechanical damage.) If the product is still covered by warranty, please proceed to the warranty service request form. This will provide you automatically with an authorization number and an address where to send
the faulty unit for replacement. If the product is no longer covered by warranty, please proceed to the following step. |
| Step 4 |
| Please request service by filling in the after warranty service request form. We will then contact you via email as soon as possible with flat-rate replacement
options (if available) and details where to send the unit for replacement or repair. |
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