WiNRADiO 1000/1500/3000 Series Diagnostic Tool

This tool makes it possible to check your WiNRADiO software installations, for any receivers of the 1000, 1500 or 3000 series, detect errors or correct the XRS subsystem. You may like to send us the diagnostics report produced by this tool for us to be able to to assist you in solving software problems.

WiNRADiO Diagnostic Tool detects several types of software problems:

1. Driver errors (drivers not found in the system directory, not loaded in memory, or having invalid registry entries).
2. WiNRADiO API errors (dynamic link libraries not found or failing to open).
3. Application installation errors (miscellaneous files such as fonts or control applets not installed properly).
4. XRS subsystem errors (ambiguous path to XRS plugins or XRS path variable not found).
5. Windows related problems (insufficient user rights to access drivers or Win API calls failing).

Errors 1-3 should be resolved by WiNRADiO software reinstallation.
Error 4 can be resolved by WiNRADiO software reinstallation (version 2.33 or above for WR-3000 series; version 3.32 or above for WR-1000/1500 series) or using the 'XRS repair' function.
Error 5 may indicate Windows problems and Windows reinstallation may be required.

If you have a software problem and intend to send your software information to us for assistance, please do the following:

1. Generate the report by pressing "Get info".
2. Select "Copy report" from the File menu. This will copy the report to the Clipboard.
3. Insert the Clipboard information into your email message to us (using Shift Ins).